Refund Policy
Goods can be returned for a refund or exchange however you must notify us within 14 days of receipt. You must then return the goods within 14 days of you notifying us that you wish to do so – RETURNS CANNOT BE ACCEPTED AFTER THIS TIME.
The cost and responsibility of returning the items will be yours as we are not able to arrange a collection on your behalf.
Please remember larger, heavier items will need to be returned using a carrier so please be aware their charges will be dependent on the weight and volume of the package.
Goods must be returned to us in a re-saleable condition. We are not able to credit goods that are received back as damaged.
We recommend that you insure the items with your chosen carrier against damage. We will sign for returns as damaged and advise you within 1-3 working days of receipt.
Ordering products constitutes a legally binding contract, subject to UK law.
Delivery
Most items are kept in stock and despatched by courier and normally arrive within 2 days. A receipt signature is required, so any preferred delivery date / address should be advised.
Damages
Although it is not expected for any damage to occur during transit, please remember that a consignment must not be signed for if there is any evidence of damage. It is your responsibility to check the contents of your package and notify the driver that you wish to decline delivery. Please report any damage to us within 48 hours so that we can arrange for replacements to be sent. We will not be liable for the replacement of any broken pieces if they have been signed for in “Good Condition”.
Minor transit damage that may occur during carriage is not sufficient ground for replacement of a full length. This may include chipping on end sections of up to 2cm and which can be rectified by trimming the length and/or using for one of the mitred corner sections. Similarly, minor compression marks along an edge length can be very easily repaired with a small application of filler during the installation ‘making good’ stage.
Privacy Statement
We do not divulge customer personal details unless required by law to do so. We do not sell contact details to third parties and we do not engage in any mass mail,email or telephone marketing campaigns. Any and all information given to us is treated as strictly confidential.
All products are supplied subject to Davuka GRP Ltd t/a The Coving & Cornice Warehouse (the Company) Terms and Conditions of Sale unless otherwise agreed in writing as below.
It is the Buyer’s responsibility to ensure that the goods ordered are suitable for the Buyer’s purpose.
The goods are considered to be accepted and shall be dispatched at the buyer’s risk, even if the shipment is free. All possible risks are considered to be passed to the buyer at the time of acceptance as defined here above.
All circumstances such as force majeure, all kinds of accidents, general or partial strikes, lock-out, lack of transport, general or partial fire at the premises of the seller, etc, relieve the seller of his responsibilities.
Unless the buyer has an approved credit account all goods must be paid for in advance. Our credit terms are strictly nett 30 days from date of invoice. Any discrepancy against an invoice must be reported in writing to the seller within 3 days from receipt of the invoice.
All prices quoted are subject to VAT at 20%.
In case of non-payment within 30 days after written notice of default, the amount of the invoice shall be increased ex officio by 15% and a minimum of £50.00 (pounds).
The goods remain in the ownership of the seller until full payment. This implies that the buyer is not entitled to give the goods in pledge or use them as a security. The buyer shall notify the seller without delay of seizure, theft, or any other circumstance that may affect the seller’s rights to the goods. In case of non-payment on the due date, the buyer is obliged to return the goods to the seller on first demand.
Any delay in payment obliges the buyer, ipso jure and without further notice, to pay legal interest in commercial affairs from the date of expiration onwards. In case of non-payment, the seller shall be entitled to cancel all current orders and to claim the balance due or to demand the restitution of the goods.
The buyer shall carry out a thorough inspection of the goods within 48 hours of delivery and shall notify the Seller within this time of any defects which a reasonable examination would have revealed. The Buyer shall not be entitled to reject the Goods in whole or in part after such date.
Delivery charges quoted only apply to UK orders. Please contact us for quotes on delivery rates outside of the UK.
Goods are despatched for delivery by independent carrier. Under no circumstances does Davuka GRP Ltd t/a The Coving & Cornice Warehouse accept any liability for any consequential loss caused by lost or late delivery of goods, however caused.
No goods can be returned without prior agreement. The cost, risk and responsibility of returning any goods is strictly for the buyers account.
A re-stocking fee of 20% of the total value of the goods will be charged if the Seller (Davuka GRP Ltd) is not notified within 10 days of receipt of goods of the intention to return.
The seller shall not be liable for damages assessed after acceptance of the goods, except when the buyer establishes proof that the damage is due to a defect in materials or workmanship. In any case, the liability of the seller is limited to a period of one (1) year and, to the choice of the seller, to replacement of the goods or refunding of the concerned goods.
In no event shall the seller be liable for any damage due to improper use, bad installation, improper maintenance or negligence by the buyer or any third party.
The laws of England and Wales govern any agreement.